This policy explains how GoGeo Holidays handles customer information during enquiries, package search, booking, payment, itinerary support and post-booking communication.
This policy explains how GoGeo Holidays handles customer information during enquiries, package search, booking, payment, itinerary support and post-booking communication.
We may collect your name, phone number, email address, destination preference, travel dates, traveller count, room requirements, pickup details, special requests and other information you submit through enquiry or booking forms.
When you continue with a booking, we may collect traveller names, age category, contact details, package selection, selected date, rooms, hotels, transport preference, payment status, invoice details and booking reference.
Your information is used to respond to enquiries, check package availability, prepare itineraries, calculate pricing, create bookings, generate invoices and receipts, coordinate hotels and transport, provide customer support and improve our services.
For online bookings, we may store booking attempts, selected package details, availability responses, payment session status and confirmation history so that incomplete, failed or interrupted bookings can be reviewed and supported.
Payments are processed through authorised payment gateway providers. GoGeo Holidays does not store full card, UPI or net-banking credentials on this website. We may store transaction reference, amount, status, payment provider response and receipt details for accounting and support.
Necessary cookies are used for security, booking flow, session continuity and consent preferences. Analytics and marketing cookies are used only based on your consent where required. You can accept, reject or manage optional cookies from the cookie preference banner.
For security, analytics and booking support, we may collect limited technical data such as IP address, browser type, device type, page URL, referral source, approximate location derived from IP and form submission logs.
To deliver confirmed services, relevant booking details may be shared with hotels, transport providers, activity suppliers, payment gateways, technology providers and internal GoGeo Holidays staff who need the information to serve you.
We use reasonable technical and operational safeguards to protect customer data. However, no internet-based service can be guaranteed to be completely risk-free, so customers should also avoid sharing sensitive information through unsecured channels.
We retain enquiry, booking, payment, itinerary and invoice records for business, accounting, legal, support and audit purposes. Non-essential data may be removed or anonymised when it is no longer required.
You may contact GoGeo Holidays to update contact details, request correction of inaccurate information, ask about stored booking data or unsubscribe from non-essential promotional communication.
For privacy-related requests, contact GoGeo Holidays through the website contact page or email the support team with your booking reference or enquiry details.
