Information
Terms & Conditions
These terms outline the general conditions for enquiries, package selection, online booking, payments, availability, cancellation, refund and travel services arranged by GoGeo Holidays.
Package Information
Package descriptions, images, hotel names, room categories, route plans, inclusions and prices are shown for customer guidance. Final confirmation depends on date, room availability, traveller count, supplier response and payment status.
Starting Price
Starting prices are based on a base package configuration. The final payable amount may change after date selection, room selection, traveller count, hotel availability, transport category, taxes, seasonal supplements or custom requests.
Availability and Confirmation
A booking is considered confirmed only after the required payment is received and GoGeo Holidays or its suppliers confirm the selected services. Until then, availability and prices may change.
Online Booking
Customers should review package details, selected date, pickup point, traveller details, room count, payment amount and inclusions before confirming a booking. Incorrect details submitted by the customer may affect service delivery.
Payments
Payments may be collected through online gateway, bank transfer or approved payment methods. Payment gateway success does not automatically guarantee supplier availability if the package requires manual confirmation. In such cases, GoGeo Holidays will confirm availability or guide the customer with alternatives.
Booking Advance and Balance
Some packages may allow booking with an advance amount. Balance payment timelines will be communicated before confirmation or as part of the booking summary. Failure to pay the balance on time may affect confirmed services.
Cancellation by Customer
Cancellation requests should be submitted in writing through the official support channel. Cancellation charges may vary depending on package type, travel date, hotel policy, transport arrangement, supplier rules and how close the request is to the travel date.
Refunds
Approved refunds are processed after supplier confirmation and internal verification. Gateway charges, bank charges, non-refundable supplier costs or cancellation penalties may be deducted where applicable. Refund timelines may depend on payment mode and banking processes.
Changes to Itinerary
Minor changes may happen due to weather, road conditions, local restrictions, supplier changes, operational reasons or safety concerns. GoGeo Holidays will try to provide suitable alternatives without reducing the overall travel experience.
Hotels and Rooms
Hotel and room category confirmation depends on availability at the time of booking. If the listed hotel is unavailable, an equivalent or upgraded alternative may be suggested with customer approval where required.
Transport Terms
Vehicle category depends on package selection, route, traveller count and luggage. Unless clearly stated, vehicle service is intended for the agreed itinerary route and standard sightseeing plan, not unlimited usage.
Flights, Trains and Bus Tickets
Unless specifically mentioned in the package inclusion, flight, train and bus tickets are not included in GoGeo Holidays tour package prices. Customers should arrange arrival and departure tickets separately or request assistance if needed.
Customer Responsibilities
Customers are responsible for carrying valid ID, following hotel check-in rules, respecting local laws, arriving on time for transfers and sharing accurate traveller information. Extra costs caused by delays, wrong details or missed services may be charged separately.
Force Majeure
GoGeo Holidays is not liable for delays, cancellations or changes caused by events beyond reasonable control, including natural disasters, strikes, road closures, government restrictions, accidents, health emergencies or supplier disruption.
Website Content
We try to keep website information accurate and updated, but errors, availability changes or technical issues may occur. GoGeo Holidays reserves the right to correct pricing, content, availability or package information before confirmation.
Support and Disputes
For booking support, customers should contact GoGeo Holidays with the booking reference. Any dispute will first be handled through internal support and escalation before further action is considered.
